McKinney ISD

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New McKinney ISD Student Help Desk System Now Available

Press Release|
Shane Mauldin|
Friday, August 14, 2020

McKinney, TX — The McKinney ISD Technology Department is now introducing a new online Student Help Desk system which will improve its ability to support students.

If you have submitted a request to the student help email (studenthelp@mckinneyisd.net), the Technology Department is working through those requests as quickly as possible. It is not necessary to enter an additional Help Desk support ticket at this time. Beginning Monday, August 31, the Student Help email will no longer be monitored.

The new Help Desk system can be found on the MISD Technology page.

Entering a Help Desk Ticket
To enter a Help Desk support ticket, click the link below. You will be prompted for your username (your student ID) and your MISD password. Enter a ticket by clicking on “Submit New Ticket.” Please be as detailed as possible in the description of your problem and include your telephone number and email address in the ticket.

Click here to enter a Help Desk support ticket.

Many of the questions the Help Desk receives can be resolved by visiting the MISD “Self Help” page.

Click here to go to the Student Self Help Center.

Topics addressed on the Student Self Help Center include Zoom, login/password issues, hardware/software questions, printers, proxy questions and FAQs.

Need Help?

If you need additional assistance with the content on this page, please contact MISD Communications Department team member Shane Mauldin by phone at 469-302-4007 or by email here .

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