McKinney ISD has adopted a resolution process for the purpose of resolving employee, student/parent, and public concerns in an efficient manner.

Concerns should be expressed as soon as possible to allow an early resolution at the lowest possible administrative level. MISD believes it is typically in the best interest of everyone involved to informally resolve concerns, if possible. Before filing a complaint, and pursuant to Board Policy, the District strongly encourages each individual to attempt to resolve his or her concerns with the appropriate teacher, principal, or other campus/district administrator who has the authority to address the concerns. Please keep in mind that any applicable timelines for filing a grievance are not affected by an attempt at informal resolution.

*If an informal resolution is unsuccessful or not appropriate in a particular circumstance, the following is the process by which an individual may initiate the resolution process in McKinney ISD:

Please follow these steps to resolve your complaint:

Step 1:

Determine which McKinney ISD policy is applicable to your concern(s). Make sure that your concern(s) are appropriately addressed by that policy and that you are familiar with all requirements of that policy:

• Student/parent complaints are processed through Board Policy FNG

• Employee complaints are processed through Board Policy DGBA

• Complaints by members of the public are processed through Board Policy GF

Step 2:

Print and complete the appropriate Level One form linked below:

Student/ Parent Resolution Form
Employee Resolution Form
Public Resolution Form

Step 3:

Level One complaints begin at the campus level. Please submit the Level 1 form to the Principal on that campus.

*Note: If the complaint is against the Principal, please submit the Level 1 form to the Office of Legal Affairs at 1 Duvall, McKinney, Texas 75069.

Step 4:

A McKinney ISD administrator will contact you to schedule a Level One issue resolution conference.  The goal of the Level One resolution conference is to collaboratively resolve the student or parent’s issue during the conference.  Both the administrator and individual are encouraged to have a conversation in lieu of formal presentations and to focus on action steps that can be taken to resolve the issue.

If the administrator believes it is necessary to investigate further at the conclusion of the conference, he or she may do so and continue to communicate with the individual in an effort to resolve the issue. 

If the individual is not satisfied with the outcome of the Level One process, he or she may request a Level Two conference. A Level II form must be submitted within 10 district business days of the conclusion of the Level I process.  Once submitted, a Level Two administrator will conduct a process similar to Level One.  If the individual is not satisfied with the Level Two process, he or she may follow the same process for requesting a Level Three Issue Resolution form.  The Board of Trustees will then schedule a time to hear from the individual at an upcoming Board meeting.